How To Handle Belligerence

Ah, to be as quick thinking when met with belligerence. The below might be true or might not, but it's still pretty funny! Enjoy! --Mary Fran A crowded United Airlines flight was cancelled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said:- "I HAVE to be on this flight and it has [...]